FAQs

How long does an order take to be delivered?

Orders in the U.S.A and EU usually take 2-3 weeks to get delivered. Orders anywhere else in the world take 3-6 weeks.

Do you ship internationally?

Yes, we do! We provide world wide shipping.

Do you do custom designs?

Yes, we do! Kindly email us at contact@ebinstores.com and tell us about your vision and we’ll do our best to make it come true:) Custom made designs are a little pricier as they include digitization fees paid to digitize your unique design for embroidery. They are also not eligible for purchase with discount codes.

Do you make your products to order or do you produce in bulk?

All our products are made-to-order to minimize waste and reduce overproduction.

Are your products true to size or oversized?

Our products are true to size for those who prefer a standard fit. If you want an oversized look upsize by two sizes. To make sure you pick an accurate size make sure to check out our sizing charts.

Is it possible to change my address after I have placed my order?

Yes, you can within 72 hours from placing your order. Kindly email us at contact@ebinstores.com and our customer service will be more than happy to assist you:)

Can I cancel an order before it gets delivered?

You can usually cancel orders within 3 days from placing them. Canceling orders after the given time frame is not entirely possible as the products will already be under production. However, some exceptions could be made in rare cases so reach out to us at contact@ebinstores.com so we can see what we can do to help.

Do you accept returns?

You can request the return of a defective item within 14 days from receiving it. Please email us at contact@ebinstores.com to process your request.